Frequently Asked Questions
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Orders, Shipping & Returns
We want you to feel completely confident in every purchase. If something doesn't meet your expectations for any reason, you can exchange your items or get a full refund within 30 days of your purchase. Here's AdvoCare®’s Satisfaction Guarantee policy for details.
AdvoCare offers exchanges or full refunds within 30 days of purchase if you’re not satisfied with your order.
AdvoCare® shipping offers Standard, Flex Shipping, Two-Day, and Overnight. Pick whatever suits you best.
AdvoCare® shipping is free once your order reaches a certain threshold:
- Customers: free shipping on orders of $99 or more before tax
- Distributors: free shipping on orders of $119 or more before tax
Below that threshold, here's what to expect:
| Shipping Method | Price |
|---|---|
| Ground Saver Shipping | $7.99 |
| Standard Shipping | $9.99 |
| Two-Day Shipping | $19.99 |
| Overnight Shipping | $25.00 |
The difference is mostly about cost and predictability. Ground Saver is our most budget-friendly option, great if timing isn't critical. Standard Shipping offers a more consistent, traditional delivery window.
Yes, if you're quick! Contact the AdvoCare® Customer Service Team by email at customerservice@advocare.com or via chat within 30 minutes of placing your order, and we'll help you switch to a faster option.
We do everything we can to hit our delivery estimates, but a few things sit outside our control — carrier operations, weather, and holidays can occasionally shift the timeline. Your selected shipping method gives you the best sense of what to expect.
If it's been more than 24 hours since you placed your order on a weekday and you still don't see a confirmation, contact us by email at customerservice@advocare.com or via chat, and we'll take care of it.
We're only able to ship to the U.S. and the following U.S. territories: Puerto Rico, Guam, and the U.S. Virgin Islands. We also ship to U.S. military installations. International shipping isn't available everywhere just yet.
AdvoCare® ships to Puerto Rico, Guam, and the U.S. Virgin Islands (though not every U.S. territory is covered). Plan on at least five business days for delivery.
AdvoCare® ships to military installations. USPS handles that delivery, which typically takes up to 15 days.
We're not able to deliver to P.O. Box addresses within the United States.
Reach out to AdvoCare® Customer Service by email at customerservice@advocare.com or via chat, and we'll track it down for you.
Contact the AdvoCare® Customer Service Team at customerservice@advocare.com or via chat as soon as you can — just know there's a $15 per box rerouting fee once a package is already on its way.
Contact AdvoCare® Customer Service by email at customerservice@advocare.com or via chat within 30 days, and we'll correct this.
AdvoCare® offers a full inventory buyback, plus a refund for the cost of your Distributor Kit, if you decide the Distributor path isn't for you anymore. Review the full policy here, then contact the Customer Service Team by email at customerservice@advocare.com or via chat to get started.
Ownership of your product order and responsibility for any loss or damage transfer to you once we deliver your package to the shipping carrier. We are not responsible for lost or stolen packages.
Subscriptions & Billing
It depends on your account type:
- Retail Customers get free shipping on every subscription order, delivered on the cadence you choose.
- Preferred Customers and Distributors get free shipping once their subscription subtotal reaches $50 (Preferred Customer) or $75 (Distributor). Below that, standard shipping charges apply.
All subscription orders ship via standard shipping.
Most of our regular product lineup is subscription-eligible. The exceptions are limited-time products or flavors, bundles, and sets.
Retail customers receive 5% off and free shipping on every subscription order.
We'll send a heads-up email about three days before your order is set to process.
To cancel a subscription, log in to your account, head to "My Subscriptions," and cancel anytime. You'll get a confirmation email once it's done.
From "My Subscriptions" in your account, you can update the cadence, date, shipping and billing address, payment method, quantity, and flavor (when applicable).
Two quick steps: first, add your card under Payment Methods in your account. Then go to "My Subscriptions" and update the payment method on the order you'd like to change.
You can update the flavor through "My Subscriptions." If you'd like to switch to a completely different product, you'll need to cancel your current subscription and set up a new one.
We'll send you an email notification. That specific item just won't ship — any other items scheduled for the same day will go out as planned.
Promo and coupon codes can only be applied to your very first order when you set up the subscription — they won't carry over to future orders. Any active sale or special pricing will still apply automatically each time your subscription processes.
Promotional or sale pricing applies automatically to subscription orders processed during that window. Just keep in mind that promo codes can only be used on the initial order.
Ingredients, Formulas & Product Safety
Every product page has you covered. Just search for the product by name using the search bar at the top of AdvoCare.com, and you'll find the full ingredient list and supplement facts right there.
Our Product Age, Pregnancy and Nursing Indications guide lays out age guidance by product — a helpful starting point, though never a substitute for your healthcare provider's advice.
We don't market or sell products to anyone under 18. If a minor is considering any product, we recommend involving both a parent and a healthcare provider in that decision.
Consult with your physician, since they know your health history best. We've put together suggested Pregnancy and Nursing Indications as a general guide, but it’s not a substitute for the doctor's recommendation.
So many people have had great success with the 24-Day JumpStart — but supplements aren't one-size-fits-all, so it's worth checking with your healthcare professional before you begin.
Prefer a different starting point? You could build your own routine with Synbiotic Ultra®, then layer in AdvoCare® Fiber, an MNS system, AdvoCare Catalyst®, OmegaPlex®, ThermoPlus®, Carb-Ease® Plus, and Spark as needed. Learn more on our 24-Day JumpStart page.
We recommend pausing thermogenic products — MNS, ThermoPlus®, and AdvoCare® PRE Workout — while you're on the Reset. Everything else in your routine can continue; just take it a few hours after your AdvoCare® Fiber so your body can absorb nutrients at its best.
MNS Omni® and MNS Delta® are both built around the same idea: core nutrition, energy, and metabolic support, in one convenient system.* The good news is they pair easily with your other AdvoCare products.
Both contain botanical ingredients with a caffeine equivalent, so it's worth keeping an eye on your total caffeine intake.

By law, manufacturers are responsible for making sure their products are safe, and that label information is truthful and not misleading before anything reaches a shelf.
Oversight is shared between two federal agencies. The Food and Drug Administration (FDA) regulates safety, manufacturing processes, quality systems, recalls, and adverse event reporting — plus labeling, claims, and packaging, all codified in the U.S. Code of Federal Regulations.
The Federal Trade Commission (FTC) oversees advertising, including social media and blogs, meaning any product claim or testimony has to be backed by real scientific evidence and can never claim to diagnose, treat, cure, or prevent disease. Together, the FDA and FTC work to keep consumers protected.
Quality is something we take seriously from sourcing to shelf. We choose ingredients for their purity, bioavailability, and quality from reputable suppliers, and everything gets tested for purity and potency before it's used.
Where it makes sense, we standardize botanical extracts to get consistent results every time. The specific forms of vitamins, minerals, and amino acids we use are chosen for how well your body can actually use them.
Every product is made in facilities that follow Federal cGMP (current Good Manufacturing Practice) guidelines, with quality control and quality assurance built into standard operating procedures — whether it's a caplet, capsule, softgel, drink, shake, or bar.
Our formulas are built on credible scientific research and sound nutritional principles, incorporating current studies from around the world — so you can feel confident in what you're putting in your body.
Think of it as an extra layer of trust for athletes. Through our partnership with Informed Choice and Informed Sport, products carrying their logo are certified banned-substance-free — giving athletes at every level the confidence to make informed choices about what they put in their bodies. Learn more here.
It's a quality benchmark. The United States Pharmacopeia (USP) is a nongovernmental organization that sets standards to help ensure the quality and consistency of prescription drugs, dietary supplements, and other healthcare products. Meeting USP criteria for disintegration means a tablet breaks down properly within a defined time under real testing conditions — not just dissolving in a glass of water, which isn't an accurate test. It's one more way we hold our products to a high standard. Learn more at usp.org.
Not every tablet is designed to be chewed or crushed, since that can affect how it's absorbed. If swallowing capsules or tablets is a challenge, the safest move is to check with your healthcare provider or contact our Customer Service team by email at customerservice@advocare.com — they can point you toward the best format or product for your needs.
Absorption depends on a mix of factors: your individual metabolism, whether you take it with food or on an empty stomach, what else you're eating, how physically active you are, medical conditions, medications, time of day, and even the product's form (tablet, softgel, drink, and so on).
Expired vitamins aren't unsafe; they simply lose potency gradually. Since the FDA doesn't require expiration dates on supplements, we display "Best By" dates so you know how long to expect full potency and best flavor while the product is unopened.
Heat, light, and moisture can speed that process along, so store your products in their original containers somewhere cool and dry. If you notice a real change in color, texture, or smell, it's best to toss it and reach for a fresh one. For the best taste and performance, aim to use products before the Best By date passes.
Our Research and Development team builds and evaluates each product based on the latest research. Everything is manufactured according to current Good Manufacturing Practice (cGMP) guidelines.
Our products aren't formulated to meet specific dietary requirements like kosher, allergen-free, vegetarian, vegan, or halal. If a particular ingredient matters to you, you'll find the complete list on each product page.
Gelatin is a protein made by partially breaking down collagen from pork and beef sources. Both our softgel and hard-shell capsules use gelatin from pork and beef.
Sucralose is a no-calorie sweetener made from table sugar, modified so it's roughly 600 times sweeter — meaning a tiny amount goes a long way, and it's not metabolized for energy. It has the closest sweetness profile to sugar of any non-nutritive sweetener, plus excellent solubility and stability.
It's been used safely for over 20 years,* is approved by both the FDA and the World Health Organization, and is backed by more than 200 research studies. It's even considered safe for pregnant and nursing women, since very little is actually absorbed. We only use ingredients that are well-studied and backed by solid science, and sucralose fits that bar. Learn more about nonnutritive sweeteners here.
It comes down to the difference between "adequate" and "optimal" nutrition. RDIs (Reference Daily Intakes) are set by the FDA to meet basic nutritional needs for most healthy people. Many health experts believe that for certain nutrients, going above 100% supports better outcomes.
The Food and Nutrition Board also sets Tolerable Upper Intake Levels (ULs) — amounts unlikely to pose any risk to almost anyone — and every AdvoCare formula stays comfortably below them. Some nutrients, like water-soluble vitamins, are safe well above 100% because your body simply clears the excess; others we watch more carefully since they can build up over time. Every formula is reviewed by our R&D team for safety and effectiveness.†
Here are some trustworthy places to start, whether it's for your own research or to bring questions to your healthcare provider:
Your healthcare provider can guide you based on your specific health picture. We don't make medical claims about our products or treat medical conditions, so their advice is the best resource here.
It's always worth checking with your healthcare professional before starting anything new — especially if you take high-potency, low-dose medications. Certain dietary ingredients, including fiber and tea, can affect how these medications are absorbed. This isn't a substitute for medical advice, just a good habit to build.†
Wellness Goals & Product Guidance
We can't promise weight loss, but we can help support the healthy habits that make a real difference. If you've hit a plateau, a few things are worth trying:
- Track your calories for 14 days — you might be eating more than you think.
- Recalculate your calorie needs if they haven't been updated since your weight changed.
- Increase how long or how intensely you're moving to widen the gap between calories in and calories out.
- Prioritize sleep and stress management — both affect plateaus more than people expect.
- Stay hydrated: aim for half your body weight (in pounds) in ounces of water each day.
For more structure, check out the 24-Day JumpStart Guide — and once you've completed it, our post-JumpStart bundles are a great next step.
Here's a simple way to think about it, based on what you're working toward:
Weight Management
Start with the 24-Day JumpStart to build strong habits, or the 10-Day Reset for a shorter kickoff. Ready to keep going? Layer in Meal Replacement Shakes, Catalyst, and AdvoCare Slim®.
Fitness + Cardio
Staying active? Spark, Rehydrate, AdvoCare PRE Workout, Catalyst, and Creatine+ fit right into your routine.
Muscle + Power
Building strength? Try BodyLean25, Clear Protein, and Collagen + Creatine.
Everyday Wellness
Want something steady and thermogenic-free for overall wellness and healthy aging? OmegaPlex, Daily Greens, Sleep Gummies, and Synbiotic Ultra make a great foundation.*
Cramps are often linked to low calcium, magnesium, potassium, sodium, or simply not drinking enough water. Rehydrate helps replenish electrolytes alongside plenty of water, and Calcium + D3 helps support calcium and magnesium gaps specifically. CorePlex is also a solid choice for well-rounded core nutrition.*†
A good foundation starts with core nutrition: MNS Omni, CorePlex, OmegaPlex, and Calcium + D3, ideally spaced throughout the day with meals (Calcium + D3 also works well at bedtime). Beyond that, Synbiotic Ultra, Probiotic FastMelt, AdvoCare Fiber, and Daily Greens are designed to support digestive health more specifically.* We don't make medical claims or treat conditions, so think of these as everyday support, not treatment.†
A strong routine here often starts with the same foundation: MNS Omni, CorePlex, OmegaPlex, and Calcium + D3 provide well-rounded core nutrition, ideally taken divided with meals for the best absorption.* Pairing that with everyday heart-healthy habits, like regular movement, balanced meals, and quality sleep, goes a long way. We don't make medical claims or treat conditions, so if you have specific cardiovascular concerns, your healthcare provider is the best resource.†
Occasional stress and fatigue can come from a lot of places: physical, emotional, or nutritional. Good sleep is one of the most important foundations, since rest is when your body recharges. Sleep Gummies and SleepWorks can help support restful sleep as part of a healthy nightly routine.* Core nutrition (MNS Omni, CorePlex, OmegaPlex, Calcium + D3, Daily Greens) helps fill nutritional gaps as part of an overall healthy lifestyle.* Omega-3s, found in OmegaPlex and OmniBlend (in MNS Omni), may help support brain health and a healthy mood during occasional stress.* Clear Mood is formulated specifically to help manage the effects of occasional stress on well-being,* and Oasis is designed to help fight occasional stress, too.* Explore the product pages for more detail on what might be right for you.
Gaining weight in a healthy way usually comes down to the right mix of nutrition, supplements, and exercise. If you're in good health and having trouble gaining weight, core nutrition is a solid place to start, supporting metabolism and muscle development.* That means CorePlex or CorePlex with Iron, plus OmegaPlex, Calcium + D3, and Daily Greens.
Meal Replacement Shakes are an easy way to add balanced calories. Each 170-calorie shake delivers a mix of carbs, protein, and fat, and you can blend it with milk or fruit to add even more calories. BodyLean25 is a great source of highly digestible protein, and Creatine+ supports strength and power during high-intensity exercise, helping you get more out of the training that builds muscle.*
It depends on your workout routine and activity level. Products in our Sports Performance line are designed to flex around your schedule and fitness goals.
Your Account
Click "Sign in" at the top of the page, then select "Forgot Password?" Enter the email tied to your account, and we'll send a reset link right over. Still stuck? Contact our Customer Service team by email at customerservice@advocare.com or via chat.